This morning I got a number for my son to see the doctor who bolted his leg together a month and a half ago, for next week. When he was released from the hospital, they told me to do a followup in a month. Except they didn’t bother to explain exactly how. So when the time came, I went to the local clinic, who told me a number to call for an appointment, which I did.
Time out: the number they give out is 1920 1212. Since all phone numbers in Uruguay have eight digits, you might imagine this is the number to call. You would be wrong: in the event you’re not in Montevideo. You have add a 2 in front, making it a nine-digit number. This is apparently so obvious that they don’t bother to tell you, and wonder why you’d ask.
No appointments were available, they told me. Call back May 30—at 6:30 AM. 6:30 AM? Right. Well, I got around to it a few days later than that, at which point there no appointments available; call back June 13 at 6:30 AM. Someone tipped me off I could arrange it online, where the system also indicated that the next appointments would be available June 13 at 6:30 AM.
I set the alarm and got up at 6:15 this morning. At 6:33 their system went live and I got #1, meaning that a week from now, we will be the first served at 6:00 PM and perhaps home in time for supper. Twelve hours later (now), all slots are full; please come back on June 20th at 6:30 AM
God only knows what it must be like to try to phone at 6:30 AM: they list 100 specialties. Assuming 50 appointments needed per specialty per week (and each has numerous doctors), that means potentially 5,000 or more incoming phone calls on one line before 7 AM.
I don’t want to be judgmental about a system despite it’s being seemingly designed to make life difficult for patients, but one does have to wonder who exactly thought making every appointment for every location of a hospital for for an entire week at the same time was a good idea?
Oh wait—maybe they hired someone from Migración….