Wow — customer service in Uruguay!

I bought a bread maker from Tim and Loren, who returned to the Untied Snakes couple months ago. It’s been great, but of course had no manual (no used bread machine ever does), and I was too dense to figure out if it would do just dough (yes, of course), so I emailed the Uruguayan company through their web site asking about a manual. More then once. With no result. Months ago.

I figured I’d try one more time before resorting to the phone. I can manage most affairs in Rioplatense, the local bizarrely accented Spanish, just a couple days ago completing some legal affairs without any English backup, but the phone can be weird if you get someone who decides your obvious non-native status is reason to speak as fast and unintelligibly as possible. Which I find to be the norm.

Off went the email. And less than four hours later, a series of scans of the manual. JPEGs, not the original PDF, meaning someone actually had to make an effort to scan a physical manual, and did.

Bravo! Seriously. I’m profoundly impressed and grateful.

 

 

Cheap Chinese shit redux

When my second little key chain flashlight (in four years) went dead, I looked closely and realized it could be taken apart and the battery replaced. A replacement battery would cost almost as much as the flash light, but if I can keep even one little bit of plastic out of the landfill, it’s worth it, right?

Wrong. I sent this image to the eBay seller, saying the batteries they sent were either counterfeit or expired. I bought a new flashlight to make the comparison. They refunded my pocket change immediately.

flashlight

I’ve been enthusiastic, amused, and reflective about my purchases of cheap Chinese shit in the past. Who knows, maybe one day my 100 LR41 batteries will arrive, and the cat be entertained to his heart’s content, once again, by the laser pointer.

 

Maximizing inefficiency in Uruguay

Well, not long ago I praised the “hipermercado” Géant which I had previously skewered for their thoughtless shopping cart arrangement. Turns out I was overly optimistic. Next time we went, I thought I‘d grab a cart from the front of the queue.

Maximizing inefficiency in Uruguay

Wrong: they want the same carts used over and over, every customer having to back one out.

At least their other store, our local Disco supermarket, had a pull-through arrangement. At least until very recently.

Maximizing inefficiency in Uruguay

Now they have actually installed a barrier to prevent convenient retrieval of shopping carts. Customers now have to back their cart out into the crowded area in front of the exterior door, then jockey through the one-at-a-time entry.

Unbelievable. Almost. Because Uruguay.